GREATNESS@Work is an engaging keynote or training session that is designed to equip leaders and staff members with the knowledge and skills to use five key essential principles in their daily work and life. Utilizing these key essentials consistently can empower any organization to improve morale, enhance productivity, and increase profits. Below are the objectives of the session:
Topic 1: Focus on Customer Service – Participants will learn the importance of connecting with your organizational mission and providing excellence in customer service to everyone associated with your business. Participants will be empowered to create a great service environment for both internal and external customers.
Topic 2: Focus on Organizational Vision – Participants will learn key action steps required to help advance your organizations’ vision by setting and achieving SMART goals.
Topic 3: Focus on Competence Development – Participants will learn strategies to develop the knowledge, skill, and ability needed to be high performers in their roles within your organization. Leaders and staff members will also learn how to share and receive feedback in a way that creates a positive environment for growth and development. Your team will be inspired to commit to a life of continuous learning.
Topic 4: Focus on Communication Effectiveness – Participants will learn to skillfully interact with others within the work environment in a way that generates positive results. During this portion of the training, participants will learn to use the FEEL concept to improve communication even when emotions are high.
Topic 5: Focus on Company Values – Participants will learn the importance of making daily work related decisions based on your company values. This ensures that the integrity of the organization is protected and you are able to grow and maintain your strong brand name in the community.
To contact us for this keynote or workshop please click here.